Rough Rider Industries Warranty Information (updated April 2012)
Limited Warranties are non-transferable.Rough Rider Industries (RRI) warrants its products to the original consumer to be free of defects in material and workmanship from the date of purchase for a period set forth below for each category of furniture and products, when products are installed and used as instructed by RRI. Contact your RRI representative if you have any questions regarding the installation or use of your RRI product. Furniture that is not installed and used, as instructed by RRI, is not covered by this warranty. Furniture that shows signs of abuse, neglect, and excessive soiling are not covered by this warranty. The following Limited Warranties are given to the original consumer of the following RRI products:
10 Year Limited Warranty on all components, including foam, excluding fabric
3 Year Limited Warranty on all fabric
Wood Furniture Products
10 Year Limited Warranty on all hardwood furniture products to include all hardware
5 Year Limited Warranty on all melamine/press-wood products to include all hardware
10 Year Limited Warranty on all plastic products manufactured by CORTECH USA
No other express warranty has been made or will be made on behalf of RRI with respect to the furniture and its parts, or the operation, repair, or replacement of the furniture and its parts. Furthermore, no representative of RRI or its distributors or retailers is authorized to make any changes or modifications to these limited warranties. RRI shall not be liable under any extended or additional warranties offered by any retailer or through a third-party.
in no event shall RRI be responsible for consequential or incidental damages, such as loss of use, inconvenience, loss or damage to personal property, whether indirect or direct, and whether arising in contract or tort. In no event shall RRI’s responsibility exceed the purchase price of the product or its replacement.
In no event shall RRI be responsible for item damages due to a customer installed after market product or part. Any and all customer alterations or additions to RRI’s installed furniture are at the customer’s own risk and will not be covered under the RRI warranty.
Under these Limited Warranties, RRI’S exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by RRI, to contain a material or workmanship defect.
If within the warranty period, identical materials are unavailable at the time of repair or replacement, RRI reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.
Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.