Our Mission

Provide adult individuals job skills training necessary for successful reentry while providing quality goods and services in a self-sustaining manner.

The Benefits of RRI

97% of individuals in prison will eventually re-enter into society. RRI employs individuals in custody – who have demonstrated good behavior – into positions that cultivate skill sets, generate wages, and teach valuable life lessons. The work at RRI enables an individual to rejoin their community with a renewed outlook and the means to support themselves.

RRI embodies values that are important to North Dakota like hard work and fairness. We partner with North Dakota suppliers to source the materials for our products. We rely on a staff of 30+ North Dakotans to run our day to day operations. We do not dip into state tax funds, but instead rely on our own revenues to pay salaries and purchase equipment. Our work raises up the state’s economy and supports businesses and agencies of all sizes across the state.

To learn more about our mission, click on the Why Rough Rider Industries attachment below.

Industry Leading Warranty

Warranty Information

Rough Rider Industries Warranty Information (updated April 2012)

Limited Warranties are non-transferable. Rough Rider Industries (RRI) warrants its products to the original consumer to be free of defects in material and workmanship from the date of purchase for a period set forth below for each category of furniture and products, when products are installed and used as instructed by RRI.  Contact your RRI representative if you have any questions regarding the installation or use of your RRI product.  Furniture that is not installed and used, as instructed by RRI, is not covered by this warranty.  Furniture that shows signs of abuse, neglect, and excessive soiling are not covered by this warranty.  The following Limited Warranties are given to the original consumer of the following RRI products:

Seating Products

5 Year Limited Warranty on all components, including foam, excluding fabric

3 Year Limited Warranty on all fabric

Wood Furniture Products

10 Year Limited Warranty on all hardwood furniture products to include all hardware

5 Year Limited Warranty on all melamine/press-wood products to include all hardware

Plastic Products

10 Year Limited Warranty on all plastic products manufactured by CORTECH USA

Disclaimer

No other express warranty has been made or will be made on behalf of RRI with respect to the furniture and its parts, or the operation, repair, or replacement of the furniture and its parts. Furthermore, no representative of RRI or its distributors or retailers is authorized to make any changes or modifications to these limited warranties. RRI shall not be liable under any extended or additional warranties offered by any retailer or through a third-party.

in no event shall RRI be responsible for consequential or incidental damages, such as loss of use, inconvenience, loss or damage to personal property, whether indirect or direct, and whether arising in contract or tort. In no event shall RRI’s responsibility exceed the purchase price of the product or its replacement.
In no event shall RRI be responsible for item damages due to a customer installed after market product or part. Any and all customer alterations or additions to RRI’s installed furniture are at the customer’s own risk and will not be covered under the RRI warranty.

Remedy

Under these Limited Warranties, RRI’S exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by RRI, to contain a material or workmanship defect.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, RRI reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.